14 Unexpected Benefits of Virtual Receptionist Services
Hi Dear Readers
My insight for the week,
Boy, this week has been a whopper. Some weeks are just like that. Multiple things hit you at once and you just have to go through the motions of facing one thing at a time and ultimately sorting everything out.
Luckily, I am a great multitasker, this got me thinking (yes, my brain wonders to the strangest subjects) how many advantages I have, just for the fact that I can multitask.
I have had so many people ask my how do I remember everything and not get everything all confused, well my answer is that visualise a story board with blocks, and each block has a subject with all its information.
You have to admit, us humans are made perfectly and wonderfully.
I am a brilliant receptionist, and I love working for Turnkey Receptionists.
In today’s business world, you don’t need to hire in-house to deliver outstanding customer service. Not to mention that you might not even afford to put one receptionist to work for you full-time.
Sure, when you’re running a fledgling startup and need to stretch every dollar, you might think that it pays to answer your own business calls.
Not so fast.
When so much work needs to be done, you simply can’t afford to get caught up answering the phone. Think about it, every moment spent on the phone is time that isn’t being spent on your core business.
And if you keep dedicating time to basic, repetitive tasks, it means you have to add extra hours to your day to get work done.
Luckily, a virtual receptionist who can professionally answer your calls will save you tons of time so you can focus on more important tasks, like growing your business and making greater profits.
What is a Virtual Receptionist?
When it comes to deciding what’s best for your customers and your business, you have several factors to consider.
- The choice between hiring a receptionist and using AI tools for customer service is all about figuring out how to make and keep customers happy.
However, despite all the technology available in the world today, most customers still want human interactions.
You need the human element.
Here is where Turnkey Receptionists services come into play.
In its simplest definition, a virtual receptionist is a real person – not a chatbot or automated answering service.
As someone who handles phone calls and other administrative tasks, a Turnkey Receptionist performs many of the same job functions as a traditional in-house receptionist.
The only difference is that Turnkey Receptionists don’t take up actual space in your building.
We are independent contractors trained to work remotely for a multitude of clients, not just your businesses (this is one of the main reasons why we are far more affordable than traditional receptionists).
From the outset, it may seem that virtual receptionist services are limited to phone handling.
In truth, a Turnkey Receptionist does more than just answer calls.
Turnkey Receptionists can perform a wide array of basic secretarial functions, such as organising work schedules, taking messages or setting appointments.
Essentially, Turnkey Receptionists can handle all your phone communications while your customers never know they’re not reaching you first.
That’s a big perk for business owners looking to free up time and ensure callers get the attention that they deserve.
That said, let’s take a more in-depth look at the benefits that come with joining forces with Turnkey Receptionists.
15 Benefits of Hiring a Virtual Receptionist
1. Quality customer service
Turnkey Receptionists are specifically trained to be that professional extension to your business. You can rest assured that we have a “people-first” attitude and deliver quality customer service that helps you differentiate yourself from your competition.
2. Save money
The advantage of using Turnkey Receptionists over an in-house receptionist can be calculated at cost savings of 98%.
3. No additional overhead costs
Bringing in a traditional receptionist means that you have to pay for their office space (e.g., desk, chair, computer, office supplies, etc.). Because Turnkey Receptionists work remotely, we don’t need any of that. This means that you don’t have to worry about extra overhead costs.
4. No training costs
When hiring a traditional receptionist, you have to spend months training them to get started. But when you hire Turnkey Receptionists, the training costs fall on us completely. Join forces with Turnkey Receptionists and say goodbye to costs related to onboarding and training in-house staff.
5. 24/7 coverage
Most traditional receptionists are available during standard business hours, so nobody will be available to pick up the phone at night. On the other hand, Turnkey Receptionists are available for much longer hours, so no call is left unanswered. This means you will never miss a business opportunity again.
6. Free up time
Your focus should be on growing your business, not answering phone calls all day. With Turnkey Receptionists, you are able to free up your schedule so you can dedicate more time to your core business while ensuring your customers are in good hands.
7. No days off
If your in-house receptionist takes holidays or gets sick, it is quite expensive to hire staff to cover for them. On the other hand, Turnkey Receptionists are available throughout the day, so you can maintain quality customer service.
8. Great first impression
Imagine how much revenue you are missing out on because sales calls aren’t being answered – not to mention that missed phone calls can cause customers to question the professionalism of your business. Turnkey Receptionists make sure that doesn’t happen and makes a great first impression on customers.
9. Boost customer loyalty
Excellent customer service can improve customer retention and repeat business. According to Salesforce Research, 89% of consumers are more likely to make another purchase if they experience positive customer service. Turnkey Receptionists trained to treat customers well and address their issues promptly. That, in turn, will increase your odds of boosting loyalty and building customer relationships that last a lifetime.
10. No stress
Recruiting, hiring, and training a traditional receptionist can cause a lot of stress on you and the rest of your team (not to mention the stress when your receptionist goes on vacation or calls out sick). Joining forces with Turnkey Receptionists will immensely reduce your mental stress.
11. Customised greetings
Does your business have a unique way of greeting customers? Or, is there a specific tone of voice you would like to use to represent your business? Our professional virtual receptionists can answer all of your calls using customised greetings or a particular tone.
12. Eliminate background noises
Sometimes it can be difficult to manage the level of noise in an office environment. There is nothing more frustrating than having to constantly repeat yourself because the receptionist can’t hear. Turnkey Receptionists work in a quiet, noise-free area so you can rest assured that your customers won’t get distracted by the noise they have in their surroundings.
13. Improved quality of work
When you know that your customers are in good hands, it becomes easier for you to improve operational efficiency and work for peak productivity. That translates into improved quality of work and greater results for your business.
14. Improved response time
Today’s customers don’t want to wait. However, when hiring someone in-house to handle calls, you can expect them to take bathroom breaks, coffee breaks, and meal breaks. All that translates into longer response times (or, calls may even be left unanswered when the receptionist is on break). On the other hand, Turnkey Receptionists are always available to answer or transfer the call and keep response times as quick as possible.
