Turnkey Receptionists for Hotels, Inns, and B&Bs
All bed & breakfasts, inns and hotels are dedicated to the guest experience. We strive to match that same level of dedication when it comes to the caller experience with our fully customised lodging answering services.
Hotels, inns and B&Bs present unique, fun and relaxing opportunities for guests the world over. For the people behind successful hospitality businesses, though, the industry can be anything but relaxing.
Excellent customer service means never allowing the concierge desk to sit empty, never leaving a complaint unresolved, and never letting the phone go unanswered.
How can we Help you?
Turnkey Receptionists assist you with administrative duties so you can be sure your guests are always taken care of while giving staff much-needed time to tend to other projects or even themselves. Our virtual receptionist services allow innkeepers and bed and breakfast owners more time to focus on the needs of guests in-person. Turnkey Receptionists team of experienced virtual receptionists can act as your front desk when it comes to handling phone calls, helping book reservations, and providing a polished, welcoming experience for all your callers. Additionally, we can also inform curious potential guests about room rates and availability as well as check in/out times. We can even serve as your virtual concierge by telling callers about local attractions and great places to eat.
Caller Experience
Our receptionists prioritise the experience of the caller, ensuring they’re never left on hold listening to elevator music or speaking to robotic voicemail recordings. This is all possible through the creation of customised, dynamic scripts that allow our team to see all the details about your unique property. Information about your amenities, types of rooms available, your pet policy and more are all easily shared with callers thanks to our dedicated receptionists
Traditional business hours aren’t so traditional in the world of hotels, inn and B&Bs. With patrons calling to make reservations, request room service, or ask any number of questions about your offerings, there’s simply no choice but to answer the phone at every hour of the day and night. After all, a failure to do so could send your prospective customers into the arms of your competitors. In an industry where competition is fierce, quality customer service is often the only thing setting you apart from the other options in town. Turnkey Receptionists can help ensure that you never miss a call again.
Why Should you Outsource?
By outsourcing call handling duties to a team of highly trained and highly experienced virtual receptionists, you can roll up your sleeves and tackle the day-to-day operations of your business. While Turnkey Receptionists handle the phones and prospective guests, you’ll be free to organise activities, focus on the projects that will drive future business, or even just take the night off. It’s not just professional goals where Turnkey Receptionists can help. Having a team dedicated to answering your incoming calls can ensure you get the time off you deserve. Whether you’re spending time with friends and family or taking a much-needed vacation of your own.
Great customer service never goes out of style. While many travellers are taking a more DIY approach to booking their vacation rentals and excursions, they still expect excellent customer service at every turn. No matter how unique your property might be, our virtual receptionist services ensure your callers are treated to the very best experience possible.
