Making customer service your point of difference
Every business coach and marketing expert will ask you, so what’s your point of difference? How are you different from your competitors.
In most industries, it can be very difficult to carve out your unique selling proposition if you focus only on the product or service. When you expand to include the whole customer experience, your point of difference can be in your customer service – both pre and post sales, and that’s where Turnkey Receptionist comes in.
In a world where competition is high, we all need to find a way to stand above the crowd. But what exactly do I mean by great customer service?
Phone calls are an essential part of a customer focused industry. If you and your team are struggling to fulfil this important part of your business strategy, Turnkey Receptionist can and will be your saving grace.
We make a potential client comfortable; we are confident and competent when speaking to any person.
Invest in your customer service team today by taking hands with Turnkey Receptionists
When you think about your best customer experience, what comes to mind?
Maybe it was the barista who knew your name and just how you like your latte. Or that time you called customer support and the agent sympathized with you, then went out of their way to fix the issue.
An excellent customer experience can change the way customers think about a company. It can also build loyalty.
Good customer service means consistently meeting customers’ expectations. We do not deliver good customer service. Turnkey Receptionists deliver Great customer service with quick, easy, personalised and empathetic receptionists.
Its one thing to aim to deliver great customer service. But unless your competitors deliver bad customer service, you’ll need to go further to stand out. Plus, customer expectations are constantly rising.
For Many companies, good customer service just isn’t good enough.
Here’s how to take your customer service from good to truly excellent:
Have Empathy
At Turnkey Receptionists we relate to a customer to be able to provide a great experience. That starts with empathy, which means putting the customer at the centre of everything you do and being driven to help them—not seeing them as an annoyance to handle, but as the hero of your story. It’s a crucial customer service skill.
Put customers at the centre of your orbit
We are a customer-centric company, we look for people who are driven to deliver a truly great customer experience.
It’s a profitable strategy: Companies with a truly customer-centric culture are 60% more profitable compared to companies that don’t.
Turkey Receptionists is so devoted to customers that its number-one core value is to “Deliver WOW through our service” The idea is infused into everything our company does, there is no time limit on customer calls, at Turnkey Receptionists we give our receptionists the freedom to chat as long as the customer needs.
Your customer’s experience is just as important (if not more so) than the product or service you’re selling them. Even if your product is top-notch, you’re likely to lose customers to competitors if your user experience is poor.
Benefits of good customer service
73% of business leaders report a direct link between their customer service and business performance.
- 64 percent of business leaders say that customer service has a positive impact on their company’s growth.
- 60 percent of business leaders say it improves customer retention.
- 47 business leaders report an increase in their ability to cross-sell because of customer service.
- 70 percent of customers say they have made purchase decisions based on the quality of customer service.
Our principles of good customer service
Most customers have 7 basic needs and meeting them is the secret to amazing customer service. We use these needs as principles to help you deliver the best customer service.
- Friendliness: The most basic customer need that’s associated with things like courtesy and politeness.
- Empathy: Customers need to know the organization understands and appreciates their needs and circumstances.
- Fairness: Customers must feel like they’re getting adequate attention and fair and reasonable answers.
- Control: Customers want to feel like they have an influence on the outcome.
- Alternatives: Customers want choice and flexibility from customer service; they want to know there is a range of options available to satisfy them.
- Information: Customers want to know about products and services in a pertinent and time-sensitive manner; too much information and selling can be off-putting.
- Time: Customers’ time is valuable; we treat it as such. We put customer context at our receptionists’ fingertips, so customers don’t have to wait on hold while the receptionist looks up the details.
