Elevating Customer Experience:
Turnkey Receptionists Raising the Bar
Hi Dear Readers
My insight for the week,
The most frustrating words that can be uttered to a virtual receptionist is “but you are only a receptionist” Hell no buddy, I am not merely a receptionist, if you only knew….
- All those frustrating telemarketers that you hate dealing with, I deal with them.
- Those old ‘fuddy duddies’ that keep you on the phone for 15 minutes (that feels like 2 hours) to tell you that their toilet is leaking, I deal with them.
- The frustrated housewife that is starved for adult interaction about anything from breastfeeding to the colour of her newborns poop, I deal with them.
- The businessman stuck in traffic and late for an appointment that talks so fast and furious that has your head spinning at 120km per hour. I deal with them.
and so many more scenarios that will make your head spin, no I am not merely a receptionist, I am a sounding board, a listener, an empath, a telephone directory, a dart board, a GPS for the lost, not to forget a speed typist. I have been hit on, shouted at, cried with, loved, and hated, and that all before lunch time.
Would I want to do anything else, oh no, never, I love being all that for my clients, callers, customers, and friends, I am a natural born receptionist. I live to serve.
Rant over, let me get my professional hat (one of many) on and tell you how Turnkey Receptionists can elevate the customer experience, we set a new standard for professionalism and service excellence.
How Turnkey Receptionists Can Elevate The Customer Experience…
For any business, the most valuable asset is its customers. Customer loyalty and retention can be the difference between success and failure for a business owner. Understanding this, it is vitally important to know how to retain your customers.
The answer is simple: providing them with an exceptional customer experience.
Of course, it cannot be easy to do when juggling multiple tasks and trying to keep up with daily operations and running your business. That is where Turnkey Receptionists come into play. Read on to learn more about why we are such valuable tools for businesses today:
If you’re looking for a way to ensure that your customers get the support they need, even when staff is on leave or at home, you will be happy to know that we offer you complete pease of mind at Turnkey Receptionists.
According to Marketsandmarkets.com, the market size for virtual receptionist services is getting bigger. It grew significantly from 2017 to 2023, at a high CAGR of around 38.82%. It, therefore, allows and continues to dictate precisely how your business operates.
For example, we can help with team scheduling software to ensure that your telephone lines are answered by someone who knows what they’re doing. This process can be automated so that calls go straight through if there is no answer. Also, if there’s an issue with the line or equipment, Turnkey Receptionists will alert you immediately.
You could set up an out-of-hours service so that calls are directed straight to us. It means that even if none of your staff members answer phones during regular office hours, there will always be multiple dedicated receptionists answering your calls.
Effective With Visitor Management Systems
Turnkey Receptionists are particularly effective when used in conjunction with visitor management systems, which will allow you to:
- Track callers and their information, such as their name, time of the call, and the reason for their call.
- Schedule appointments for staff members.
Seamless Integration with Onsite Systems
Turnkey Receptionists are a perfect fit for any business with an on-site system, such as a CRM or help desk solution. Turnkey receptionists can access all of the features in these systems. It allows you to seamlessly integrate the functions of your receptionist with other systems in your organisation.
Helps in Assisting the Customers in Real-Time
As a business owner, you know that customer service is essential. But did you know that it can be the difference between losing customers and gaining them? Unfortunately, research shows that over 70% of consumers say they’ve hung up on an automated customer service line. That is because they felt too frustrated or abandoned to continue trying to get help.
In contrast, providing excellent customer service through Turnkey Receptionists allows your business to build loyalty with customers. These customers can speak with a professional receptionist immediately and easily navigate the problem-solving process.
Reduced Staffing Issues
Turnkey Receptionists’ solutions are constructive when it comes to staffing issues. Covering the desk and answering calls can allow you to reduce your reliance on additional staff, overtime pay, and shift changes. As a result, it can save a lot of money in the long run and ensure that your business operates as efficiently as possible.
Reduced staff costs are one of the most significant benefits of using our service. It doesn’t require extensive training or excessive wages for employees who need to come in, answer calls, and leave. The cost savings from these reduced staffing requirements should immediately appear in your budget once you use our technology.
Avoids Frustrating Busy Signals
Turnkey Receptionist services are beneficial for businesses that want to avoid frustrating busy signals. Customers can leave a message and pick up the phone when they’re ready to talk or use the feature at their convenience.
When you have Turnkey receptionists assisting your business, it’s easy for customers to access it anywhere.
Turnkey Receptionists Enhance Customer Experience
The customer experience is a critical metric in business. Turnkey Receptionists help improve the customer experience by ensuring that customers are greeted, supported, and served promptly. You can reduce staff costs with the right digital receptionist software and training. It allows you to focus on sales activities instead of being stuck answering phones or waiting for people who don’t attend appointments.
Turnkey Receptionists also improve employee morale by removing employee stress at their desks. In addition, it enhances team communication with better coordination at any given time.
From my desk to yours, till next time
Your slightly dishevelled but much-loved Receptionist.
