Lawyer’s Guide: Could a Virtual Receptionist Give Your Law Firm an Edge?
Hi Dear Readers
My insight for the week,
Rugby….
Rugby is what I have on my mind today.
What an amazing sport, where else will you get 30 grown men to keep quiet and listen to one man with a whistle.
Looking into South Africa’s Springboks history (I love history) it amazes me how the sport unites a nation completely, when the Springboks play, everything in the country is forgotten.
South Africa’s nail-biting triumph in the Rugby World Cup transcended mere sport, bringing euphoria, relief and distraction to a country that is suffering terrible problems.
Springbok captain Kolisi said: “The people of South Africa will tell you that there’s not a lot going right in our country …. but once we come together nothing can stop us, not just in sport but in life.”
What has this got to do with being a virtual receptionist you ask, well let me tell you: When you feel like things are falling apart, my team and I pull everything together, we take your calls and the pressure off you, so that you too can build a strong team and a successful business.
Together we can make a great team.
I am a brilliant receptionist, and I love working for Turnkey Receptionists.
Call it growing pains. Trying to strike a balance between taking on more clients without stretching yourself too thin can be a real challenge.
So how can you scale up your law practice without dropping the ball?
You need support you can trust, including your paralegal, legal secretary, and a virtual receptionist for lawyers.
A Virtual Receptionist Can Free Up Billable Time in Your Law Office
You have a finite time to spend on the phone. Every phone call you take eats into your billable hours, but every call you miss means you could lose a potential client. Your legal support staff can’t keep up, but virtual receptionists from our team could be the perfect solution!
Are You Putting Your Legal Support Team to Their Best Use?
Without an effective support team, you could find yourself floundering. Be sure you’re using your paralegal and legal secretary to the best of their abilities, and not swamping them with unnecessary admin.
Your legal assistant should improve the efficiency of your law firm. Beyond handling calls, a legal secretary should provide administrative support across several facets. From preparing court documents to typing minutes and taking dictation, their skills can genuinely improve the flow in your office. Likewise, your paralegal’s time is best spent on high-level tasks such as case planning and fact-checking.
All too often, however, these critical players in your office waste time on non-billable tasks like answering the phone. Not to say phone calls aren’t important; for plaintiff-oriented practices like personal injury law, every call matters. Those calls are how your firm brings in new clients and continues to grow. Even so, every minute your support team spends on the phone is a minute of billable time going for free.
Even when they’re not on the phone, calls can still be a distraction! Knowing a call could come in at any moment means your team is always working with split attention, keeping one eye on the phone so they don’t miss a critical call.
We know multitasking and frequent interruptions damage efficiency worse than any other disruption. Your team needs to be free to focus on building your cases and serving your current clients with the best possible legal help. Constantly bouncing between tasks and calls can damage your efficiency.
A great virtual receptionist team can streamline your phone protocols and let you find flow in your day. That means more efficiency, less burnout, and more high-quality attention for your clients.
Expanding Your Call Capacity with Turnkey Receptionists
Even if you decide answering the phone is worth their time, your team can only take so many calls in a day. At some point, they’ll get caught up on another task, or you’ll need them to sit in on a critical meeting. And how many phone lines does your law office have? What happens to calls when all lines are busy during high-traffic times of day? No matter how you look at it, there is a bottleneck to the flow of clients into your legal practice, starting with your phone lines.
Turnkey Receptionists are a great solution that can pave a multi-lane highway into your practice. No matter how many clients call simultaneously, Turnkey receptionists have the bandwidth to handle them all. Think of us like a pressure valve that can relieve some of the strain as your practice grows. With Turnkey Receptionists backing up your team, you’ll be able to take more calls without sacrificing your time or focus.
How Turnkey Receptionists Help You Make the Best First Impression
Every call you miss is a lost chance to connect with a current or potential client. New clients need to know you’re responsive and available. They need your attention now and their trust in you starts from the first time trying to reach you. Every call that goes to voicemail is a major hit against the way clients see your availability for them. After all, they would have written an email if it could wait! They’re calling because they feel like they need you now, and ensuring their call is answered helps satisfy that sense of urgency.
If your team can’t pick up the phone, that client will call the big firm down the road with fifteen people waiting to answer. With a dedicated virtual receptionist team for your law office, you can give the impression of running a larger firm with plenty of bandwidth to give every client the attention they need. When clients assume that Turnkey Receptionists are employees of the firm. This lends a sense of credibility and authority that puts your clients’ minds at ease that they’re in the best possible hands.
You Need Control Over Your Calls
A great virtual receptionist for an attorney should blend seamlessly into your practice. They should be well trained on how your firm operates, what verbiage you like to use when talking to new clients, and what to do in every situation. Your firm needs customised receptionist services so that your clients receive personal care with every call.
That’s why Turnkey Receptionists will know your firm inside and out, so you can stand apart from the competition and most importantly continue to help your clients feel like they can trust you with their wellbeing. You’ll retain full oversight and benefit from regular account optimisation. You can control how your calls are handled and receive suggestions from our team.
